Frequently Asked Questions
Got questions? We've got answers.
How do I get a Sanaa card?
Simply register on our platform, verify your phone number, and your digital card will be instantly available. You can also request a physical card.
Where can I use my Sanaa card?
You can use your Sanaa card at any participating venue in our directory, including restaurants, lounges, universities, and more.
How do I top up my wallet?
Log into your account and navigate to the wallet section. You can top up using Mobile Money (MTN or Airtel) or bank transfer.
What are tokens?
Tokens are venue-specific rewards you earn when you spend at participating institutions. They can be redeemed for discounts and exclusive perks.
Is my money safe?
Yes! We use bank-level security and encryption to protect your funds and personal information. All transactions are secured and monitored.
How do I contact support?
You can reach us through the contact page, email us at [email protected], or call +256 700 000 000 during business hours.